Is there anything we can help you with?
Your financial success is also Kilde’s success. We’re here to provide personalised support.
We are available every day 9:00 AM to 6:00 PM (SGT) excluding public holidays
6:00 PM (SGT)
For Individual Investors
Offices
Abu Dhabi
HD161, 15, Wework/Hub71, Al Khatem
Tower, Adgm Square, Al Maryah Island,
Abu Dhabi, United Arab Emirates
Contacts
Customer Enquiries
[email protected]Speaking and media enquiries
[email protected]
FAQ
Which languages are available for communication?
English is our primary language of communication, but we are also able to assist in Burmese, Mandarin, Malay, Swedish, and Thai upon request.
How much time can Kilde managers dedicate to me?
- Introductory conversations: usually 20–30 minutes, focused on answering your initial questions and helping you understand how Kilde works.
- Follow-up or detailed discussions: more time can be dedicated to reviewing your portfolio, assisting with platform use, or resolving specific issues.
What can Kilde managers help me with?
- For new investors: explaining how Kilde works, introducing private credit as an asset class, guiding you through onboarding, and addressing questions about risks, returns, and diversification.
- For active investors: providing portfolio updates, clarifying reports, assisting with deposits or withdrawals, troubleshooting platform usage, and discussing strategies for optimising your investments.
What should I prepare before reaching out?
- If you’re new, no documents are required. Consider your investment goals, expected returns, and risk tolerance.
- If you’re already an investor, prepare specific questions about your portfolio, cash flows, or platform features you’d like to explore in more detail.
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